*Current turnaround time is 3-5 weeks. This time frame depends on the size of your order and the design of your cup(s). Please purchase the rush order listing if you need your order before the estimated processing time. Specialty tumblers like: Lisa Frank, Rugrats, Golden Girls, Stitch & etc glitter colors cannot be changed or modified. To request a glitter color change for simple glitter tumblers just leave your desired glitter colors in the personalization box along with your decal request.
✨ Every Glitterally Obsessed tumbler is handmade with real glitter to give you the most sparkle! All of our tumblers are doubled walled stainless steel tumblers, these tumblers keep your drinks cold / hot much longer & do not sweat! Once completed every tumbler is coated in layers of FDA compliant food safe epoxy. This gives each tumbler a high gloss glass like brilliant smooth finish. Once the epoxy is fully cured the glitter will not come off or flake. Each tumbler comes branded with Glitterally Obsessed on the bottom of the cup to ensure you have a one of a kind custom cup made directly by us. If you purchase a cup with a decal(s) they are placed underneath another layer of epoxy to ensure it stays. Before send off each tumbler is thoroughly inspected one last time & will have pictures & videos taken prior to confirm perfect condition before your item arrives. Every tumbler purchase comes with a tumbler lid, reusable straw, tumbler care instructions, & a complimentary gift.
👉🏼 Please remember all tumblers are glittered by hand. Every cup will be unique in its own way & slightly different from the other. No two cups will ever be the same. As with all handmade items, there may be slight imperfections, but this in no way affects the use or quality of the tumbler. We offer multiple cup sizes so each design will look slightly different on each tumbler.
❌ Shop Policies: Due to the custom nature of my business I will not accept cancellations, returns, exchanges, or offer refunds or partial refunds. Once you place your order all sales are final & the item cannot be changed or modified. Due to the number of orders we work on each day Glitterally Obsessed does not send mock ups of font options, vinyl colors options, monogram displays & anything else of that nature. We do not send progress update pictures of the items after purchased. In order for us to stay within our t.a.t & get your item to you quickly please make sure you leave the decal font, color, & exact personalization for the decal. If decal information is missing we will select the decal font & color for you. Please see the FAQ section for more information about shop polices + procedures. By paying for your order you consent to a photo + video of your item(s) being shared on all Glitterally Obsessed social media accounts.
⚠️ Important Info: Please see shop announcements or listing description for current turnaround time. Turnaround time varies monthly & will always peak during holidays. If you need your item by a certain date please purchase the rush order listing along with your order. Glitterally Obsessed will not rush an order if you did not purchase the rush order listing. No exceptions.
📫 Once your item is shipped it typically takes 2-5 business days for it to arrive to its destination. Glitterally Obsessed is not responsible for lost, stolen, or damaged packages. Glitterally Obsessed is not responsible for misplaced packages due to incorrect shipping information entered by the customer. Once we send your package off we are no longer responsible for your order. Please contact the shipping provider for all questions or whereabouts of your package.
📦 Shipping Upgrade: At checkout you have the option to add signature confirmation to your order for an additional fee. I highly suggest that all customers add the signature confirmation upgrade to their order to make the shipping process smooth & worry free. This ensures that you can sign for your package during delivery.
🛑 Please make sure that your shipping address is up to date & correct prior to placing your order. Also make sure your mind is 100% set on the decal font & color selection. Before completing your order, double check & make sure the cup size is correct & make sure all personalization such as name & monogram placement is exactly how you want it. Once you place your order you cannot make any changes to it or modify the order. Glitterally Obsessed is not responsible for personalized decals if you are unhappy with the decal font, decal size, or color selected by the customer.
📑 Tumbler Care ▪️ Hand wash only ▪️ Towel dry ▪️ Not microwave or dishwasher safe ▪️ Avoid extreme temperatures ▪️ Do not soak ▪️ Do not drop or toss ▪️ Do not use harsh abrasive
🆓 Tumbler care cards come with every cup purchase to help remind customers of proper tumbler care.
🆘 Epoxied tumblers should be treated like glass. They are not crack proof and should be treated & handled carefully. Glitterally Obsessed cannot not be held responsible for any damages caused by the customer. If handled and treated with proper care your tumbler will last a very long time.