FAQ

Check out our Frequently Asked Questions below. If you still need help please use the contact tab to send a email.

General

Can I change my cup design after I placed my order?

All cup details should be confirmed during the order process. This includes selecting the correct size, colors, complete decal personalization and etc. You cannot make any changes or cancellation to your order once it has been placed.

Can you send me a picture how my custom tumbler will look?

Due to the extensive amount of cups we work on daily we cannot provide mock-ups or offer progress pictures. 

Can I order a different tumbler brand or size than the options offered in the listing?

Yes, please message us with your desired brand & size and we would be happy to let you know if we are able to accommodate your request. 

Why does it take so long for my tumbler to be shipped? 

We work on a large number of tumblers every week so we're constantly busy. We always make sure each cup gets the individual attention it needs we make sure the cup is in 100% perfect condition & up to our standards before you receive it. Our process takes a long time but it also ensures we're sending out the best products to our customers. Attention to detail, glitter process, & epoxy cure time is very important to us and we want to ensure each customer gets the perfect item.

Do you offer chrome & holographic vinyl? 

Yes! Every cup listing has the newly updated vinyl color chart. Please know that there may be tiny micro bubbles over the chrome & holographic colors. These bubbles naturally occur & are  not visible to the eye. If this is an issue with you we highly recommend purchasing a cup with a black or white decal.

What kind of tumblers do you use?

We use blank tumblers from a reputable supplier.YETI brand cups areordered directly from their site & come with authentic packaging + serial numbers. A copy of all serial numbers & packaging receipts are kept for bookkeeping.

Are the tumblers dishwasher safe?

No glitter tumblers are not dishwasher or microwave safe. All tumblers should be hand washed & towel dry only. Do not use harsh abrasive. Please follow the care instructions that come with your order.

Can I send you my tumbler to be decorated?

Unfortunately we do not allow customers to supply their own cups, we prefer to work with the tumblers we provide.

Will the glitter come off my tumbler?

No all tumblers are fully sealed in epoxy. Please keep in mind that these tumblers are not indestructible. Please refer to the tumbler care card that is included with your purchase.

What is the current turnaround time?

Our typical turnaround time is 4-5 weeks. This estimated t.a.t changes weekly depending on holiday season, how many orders are currently in the queue and the amount of items you purchase plus the design of these items.

For orders with 4 or more tumblers please expect to wait 5-6 weeks.

Tumbler branding.

All tumblers come with our trademark brand on the bottom of each cup.

Returns

Can I refund, exchange or cancel my order once it's been placed?

No. Due to the custom nature of th products we offer we do not offer refunds, returns, exchanges or cancellations. All sales are final.

Restocking fee.

If at any time the customer seems unsure about their order or request changes to your order after it has been confirmed, your order will be canceled and partially refunded with the restocking fee deducted from your total refund.  There will be a 80% service fee deducted from any order we have to cancel or refund for inconvenience. This fee includes time and all supplies purchased and used on the order. Although this rarely happens, if the customer becomes indecisive, has buyer remorse or continuously tries to change or alter their order after it has been confirmed and paid for in full the order will be canceled and this fee will be automatically deducted from the refund amount. If the customer places an order and requests a cancellation this service fee will be deducted from the full refund amount.

Can I exchange for a different item?

Answer here

I don't like the decal font or color on my item.

We recommend that our customers do a google search of their desired font and color choice. Once you search the font name you will see a character chart of the letters. We recommend using dafont.com so you can see what your personalized decal will look like before purchasing. Since alll decal personalization is selected by the customer please make sure you look up the decal font prior to ordering. Once your order is placed it cannot be changed or canceled. Glitterally Obsessed is not responsible for decals if the customer is not satisfied with the personalization they slected.

Damaged Items

My tumbler came to me damaged what should I do?

The first thing you need to do is take pictures of the cup and the mailer / box showing where the damage is and what part of the item is damaged. Once you have the pictures send them to us via email at info@glitterallyobsessedboutique.com . Pictures of the item & original packaging material is very critical in order to file a claim with the shipping provider for the claim to get approved. Glitterally Obsessed will start the initial claim for you. If your claim is approved we will start on a replacement item. You will have to send the original item back to us to receive a replacement. If you refuse to send the damage item back to us you will not get a replacement item. You must write return to sender on the damage box with all contents that came in the box and send it back before we move forward with sending your replacement. 

I didn't follow the tumbler care instructions & now my tumbler is damaged. What happens now?

Every tumbler should be treated with care and follow all care instructions. Once your items is delivered Glitterally Obsessed is not responsible for any damages once your package has been shipped. Once you damage your tumbler you will have to purchase another one. We do not take back used cups.

I damaged my decal when applying.

Although vinyl decals are considered permanent it cannot be reused when fully removed. Please read the application instructions before placing your decal. Glitterally Obsessed cannot not be held responsible for any damages caused by the customer for improper application. If placed correct your decal will last a very long time. 

Care Instructions

Can I place my tumbler in the dishwasher or microwave?

No! Tumblers should be cared for properly to ensure they last a long time. Our tumblers are not dishwasher or microwave safe. Tumbler care: hand wash only, do not soak, do not drop, do not leave in extreme temperatures, handle with care.

Shipping

My tracking number hasn't updated.

Please allow 24-48 hours for tracking numbers to update and show movement. In most cases packages aren't scanned in and will not show movement until a few days later. Contact the shipping provider for more information.

I put the wrong shipping address at checkout.

Glitterally Obsessed is not responsible for lost, stolen, damaged or misplaced packages due to incorrect shipping information entered by the customer. Once we send your package off we are no longer responsible for your order. Please contact the shipping provider to see if your package can be rerouted to the correct adderess.

I placed multiple orders. Can you combine my orders?

Due to the large number of order we work on daily. Orders cannot be combined.

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