Due to the custom nature of all items. Every product on the site is custom made and personalized to the customer's liking. All items are final sale. Glitterally Obsessed does not offer cancellations, exchanges, returns or offer refunds. By sending payment in full you acknowledge that you have read & fully understand our policies and terms + conditions. If at any time the customer becomes indecisive or has buyer remorse, continuously tries to change or alter their order after their order has been confirmed and paid for in full. The order will be canceled and the 80% restocking fee will be automatically deducted from the order. By paying for your order in full you agree to all terms and conditions and acknowledge that you fully understand we do not offer exchanges, cancellations, refunds, or returns. All sales are final.
Restocking fee will apply
If you request a cancelation after your order has been confirmed. Your order will be canceled and a restocking fee will be deducted from your full refund amount.
If your order is missing important information such as decal info. and etc. We will reach out via the email address you provided at checkout and ask for you to update your personalization request. After two attempts with no response we will cancel and partially refund your order with the restocking fee deducted form your total refund.
If at any time the customer seems unsure about their order or request changes to the order after it has been confirmed. The order will be canceled and partially refunded with the restocking fee deducted from the total refund amount.
Terms of service
All items will be completed in the timeframe stated in the listing description on our website. Glitterally Obsessed reserves the right to decline, cancel, or refund orders due to business or professional reasons. If at any time the customer becomes indecisive and starts to request changes or modify their order after the order has been confirmed, or the customer become disrespectful their order will be cancelled and partially refunded. There will be a 65% restocking fee deducted if we or the customer request to have their order canceled. Glitterally Obsessed will communicate via email with the customer for any custom order request . The customer must pay their invoice or reserved listing within 24 hours to secure their spot in the queue. Glitterally Obsessed will send a reminder email to notify the customer of their outstanding invoice or reserved listing. If the second invoice or reserved listing is not paid Glitterally Obsessed will terminate the customer due to nonpayment. All prices are subject to change due to add-ons, specialty design orders, special requests, custom orders, specialty glitter, & etc. A invoice will be sent for any additional money needed to complete the customers custom request. Once your order is confirmed Glitterally Obsessed will only create the item listed in the display picture. If the customer adds a note during checkout and wants to customize the item ,then customer will have to pay the additional fees associated with the newly customized item. Glitterally Obsessed is not responsible for misspelled name decals typed by the customer, monogram decals that are placed in the wrong order due to the customer not filling out the correct monogram order, wrong decal color selection made by the customer, or wrong decal font or decal placement due to the customers error. Glitterally Obsessed does not send decal mock up previews so the customer can see the decal before they receive their order. All decals will be placed during the design process without the customers approval. Glitterally Obsessed is not responsible for any products we sell being damaged by the customer after the package is received. All tumblers and other items have before send off pictures taken before shipment to show that each item was in perfect condition before it mailing. Glitterally Obsessed is not responsible for lost, stolen, or misplaced packages due to incorrect shipping information entered by the customer. Glitterally Obsessed is not responsible for any items that are damaged, lost in transit, or delayed due to the shipping carrier or weather related issues. Once your package has been sent off & tracking number(s) has been sent via email we are no longer responsible for your package. All shipping damages can have a claimed filed & will be approved or denied via the shipping provider. Please make sure to keep all original packaging & take pictures of the damage to help ensure that you will have an approved claim to be refunded for the damages. Glitterally Obsessed has no control if your claim is denied by the shipping carrier. The customer will have to contact the shipping company for all reasoning why the claim wasn't approved. Glitterally Obsessed reserves all rights to post pictures & videos of any & all items sold by us on all social media accounts. By paying for you order you agree to all the terms above and acknowledge and fully understand we do not offer exchanges, cancellations, refunds, or returns. All sales are final.
By paying clicking the terms and conditions box at checkout you agree to all terms & conditions listed above and also in the terms & conditions listed in the FAQ section on our website.
Once your order ships you will receive tracking information via email. Items typically are delivered within 3-5 business days. You can add signature confirmation as an extra security step to ensure your package is delivered directly to you. If you choose the upgrade you must sign for your package at the time of delivery. If you are not home at the time of delivery your package will be taken back to your local post office for you to pick up. The customer must take all necessary actions to pick up their package. Glitterally Obsessed is not responsible for packages that have not been picked up from the post office, or packages that have been left for 30+ days at the post office due to the customer not making the proper arrangements for the package to be picked up or redelivered. If your package is sent back to us you will not receive a refund and we will not make arrangements to send the item to you. If your item arrives damaged the first thing you need to do is take pictures of the item & the box showing where the damage is. Once you have the pictures send them to us via email .Taking pictures of the cup & original packing material is very critical in order to file a claim with USPS & for it to get approved. Glitterally Obsessed will start the claim for you & if your claim is approved we will start on a replacement item. You will have to send the damaged item back to us to receive a new item.