Legal
Refund policy
Due to the custom, handmade nature of all items, every product on this site is made to order and tailored specifically to each customer. As such, all sales are final. Glitterally Obsessed does not accept cancellations, returns, refunds, or exchanges under any circumstances.
By submitting payment, you confirm that you have read, understood, and agreed to all shop policies and terms & conditions.
Cancellations & Restocking fee: If a cancellation request is approved, a 50% cancellation and restocking fee will apply. This fee covers materials, supplies, transaction fees, and production time already invested.
By placing an order, you acknowledge and agree to these terms. Thank you for supporting a handmade business!
Respectful Communication
At Glitterally Obsessed, we value kindness, professionalism, and respect in every interaction. Customers are expected to communicate courteously. Orders placed by customers who engage in harassment, profanity, or disrespectful communication may be subject to a 50% cancellation fee at our discretion. In addition, Glitterally Obsessed reserves the right to cancel any order at its sole discretion for professional or business-related reasons. In such cases, the shop is not obligated to disclose the specific reason for cancellation. Customers are expected to review prior correspondence, listing information, shop policies, and order details before sending additional inquiries regarding the same matter. Excessive communication that interferes with the production process, customer service operations, or our ability to fulfill orders may result in cancellation of the order subject to the cancellation/service interruption terms outlined in our policies. If an order is canceled due to a violation of this policy, only a partial refund of up to 50% of the order total will be issued. The remaining balance will be retained as a Service Interruption Fee, which covers time, materials, and administrative costs already invested into the order.
By placing an order, you acknowledge and agree to these terms.
Privacy policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from glitterallyobsessedboutique.com (the “Site”).Personal information we collectWhen you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.We collect Device Information using the following technologies:- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers & all accepted forms of payment), email address, and phone number. We refer to this information as “Order Information”.When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.How do we use your personal information?We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:- Communicate with you;- Screen our orders for potential risk or fraud; and- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).Sharing you personal InformationWe share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.Behavioural advertisingAs described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.You can opt out of targeted advertising by using the links below:- Facebook: https://www.facebook.com/settings/?tab=ads- Google: https://www.google.com/settings/ads/anonymous- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-adsAdditionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.Do not trackPlease note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.Your rightsIf you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.Data retentionWhen you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.ChangesWe may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Contact us for more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@glitterallyobsessedboutique.com or by mail.
Terms of service
All items will be completed within the timeframe stated in each product listing. Glitterally Obsessed reserves the right to decline, cancel, or refund any order due to business, professional, or personal reasons.
Once an order is confirmed, it is considered final. If a customer becomes indecisive, begins requesting modifications, or becomes disrespectful at any point during the process, Glitterally Obsessed reserves the right to cancel the order. In such cases, an 50% restocking fee will be deducted from the refund.
Custom Orders & Invoicing
For custom orders or special design requests, communication will be handled via the email address provided at checkout. Customers are required to pay any invoice or reserved listing within 24 hours to secure their spot in the production queue. A reminder email will be sent once; if the second invoice goes unpaid, the order will be terminated due to nonpayment.
Prices are subject to change based on customization, specialty glitters, add-ons, and other special requests. If additional costs apply, a new invoice will be sent for the amount needed to complete the order.
Once an order is confirmed, we will only create the design pictured in the original listing. If customization is requested in the order notes, additional fees will apply and must be paid before the changes are made.
Customer Responsibility
Glitterally Obsessed is not responsible for errors made by the customer, including:
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Misspelled names
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Incorrect monogram orders
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Wrong decal color, font, or placement
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Incorrect shipping information
We do not send decal mockups or previews. All decals are placed at the discretion of the designer during production. Final placement is not subject to customer approval.
Shipping & Damaged Items
We are not responsible for any damage, loss, or delays once your order has been shipped. Tracking information is provided via email, and responsibility transfers to the customer once the package leaves our facility.
If your item arrives damaged, you must file a claim directly with the shipping provider. Glitterally Obsessed does not file claims on behalf of the customer. Please retain all packaging and take clear photos of the damage to support your claim. We have no control over whether your claim is approved or denied and cannot issue a refund for shipping carrier decisions.
We take before-shipping photos of every product to ensure it leaves our shop in perfect condition.
Reshipping Requirements
If your order is returned to us for any reason (including incorrect address, delivery failure, or refused delivery), the customer is responsible for all reshipping costs. If you refuse delivery of your package, a refund will not be issued under any circumstances. To have your package reshipped, a new shipping label must be purchased by the customer and the shipping address must be confirmed before shipping.
Reshipping Timeframe
You will have 5 days from the date the package is marked as returned to contact us and arrange reshipping. If no response or payment is received within this timeframe, the order will be considered abandoned, and we reserve the right to dispose of the item without refund.
Media Rights
Glitterally Obsessed reserves the right to photograph and post any items created and sold on all social media and promotional platforms.
Signature Confirmation
We will add signature confirmation on all Stanley cup and large orders to ensure you sign for your package at delivery for added delivery security. Someone must be present to sign for the package at the time of delivery. If no one is available, the package will be held at your local post office for pickup.
It is the customer’s responsibility to retrieve any package held at the post office. Glitterally Obsessed is not responsible for:
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Packages not picked up
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Packages left at the post office for 30+ days
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Any additional delivery delays caused by missed signature confirmations or failed delivery attempts
If your order is returned to us for any reason (including incorrect address, delivery failure, or refused delivery), the customer is responsible for all reshipping costs. If you refuse delivery of your package, a refund will not be issued under any circumstances. To have your package reshipped, a new shipping label must be purchased by the customer and the shipping address must be confirmed before shipping. You will have 5 days from the date the package is marked as returned to contact us and arrange reshipping. If no response or payment is received within this timeframe, the order will be considered abandoned, and we reserve the right to dispose of the item without refund.
Damaged, Lost, or Misdelivered Packages
If your item arrives damaged, the first step is to take clear photos of the damage to both the item and the packaging. You must then file a damage claim directly with the shipping provider. Glitterally Obsessed does not file claims on behalf of customers.
We are not responsible for:
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Items damaged in transit
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Items lost in transit
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Items delivered to the wrong address
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Missing packages
In all such cases, it is the customer's responsibility to file a claim with the shipping carrier. Refunds and reimbursements will be issued directly through the shipping provider, pending their investigation.
Chargeback & Payment Dispute Policy
By placing an order with Glitterally Obsessed, you agree to all shop policies, including our no refunds, returns, exchanges, or cancellations policy. All items are custom-made and final sale.
Filing a chargeback or payment dispute after receiving your order—despite agreeing to our terms at checkout—is considered fraud. We take fraudulent chargebacks seriously, regardless of the order amount.
In the event of a chargeback:
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We will provide your bank or payment processor with full documentation, including order details, tracking information, delivery confirmation, and communication records.
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We will file a police report for fraud, and pursue legal action if necessary.
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The customer will be held financially responsible for any legal fees, chargeback fees, or losses incurred as a result of the dispute.