FAQ
Check out our Frequently Asked Questions below. If you still need help please use the contact tab to send a email.
General
Can I change my cup design after I placed my order?
Customers are advised to carefully confirm all cup details, including size, colors, and personalization during the order process, as changes or cancellations are not possible once an order has been placed.
Can you send me a picture how my custom tumbler will look?
Due to the large volume of cups processed daily, we are unable to offer mock-ups or progress pictures.
Can I order a different tumbler brand or size than the options offered in the listing?
Customers are invited to message us with their desired brand and size of the product, and we will inform them if their request can be accommodated.
Why does it take so long for my tumbler to be shipped?
We work on a large number of tumblers each week, but we ensure that each cup receives individual attention and is inspected to meet high standards before being sent to the customer. The process takes time, but is important for ensuring the best possible product. Attention to detail, the glitter process, and epoxy cure time are prioritized to provide customers with a perfect item.
Do you offer chrome & holographic vinyl?
We offer and updated vinyl color chart for every cup listing. Some chrome and holographic colors may have micro bubbles that are not visible to the eye, but if this is a concern, it is recommended to purchase a cup with a black or white decal instead.
What kind of tumblers do you use?
We source blank tumblers from a reputable supplier, while YETI brand cups are ordered directly from their site and come with authentic packaging and serial numbers. We keep copies of all serial numbers and receipts for bookkeeping purposes.
Are the tumblers dishwasher safe?
No glitter tumblers are not dishwasher or microwave safe and should be hand washed with care. Harsh abrasives should not be used and customers should follow the care instructions provided with their order.
Can I send you my tumbler to be decorated?
We do not allow customers to supply their own cups. For quality and sanitary reasons we prefer to work with the tumblers we provide.
Will the glitter come off my tumbler?
All tumblers are fully sealed in epoxy, but they are not indestructible. Customers are advised to refer to the tumbler care card included with their purchase.
What is the current turnaround time?
The typical turnaround time for orders is 4-5 weeks, but this can change weekly depending on factors such as the holiday season, the number of orders in the queue, and the quantity and design of items purchased. For orders with four or more tumblers, customers should expect to wait 5-7 weeks.
Tumbler branding.
Each tumbler purchased from us will have our trademark name discreetly placed at the bottom. This is to guarantee that you receive a unique and custom tumbler that is exclusively crafted by us.
Returns
Can I refund, exchange or cancel my order once it's been placed?
No. Due to the custom nature of th products we offer we do not offer refunds, returns, exchanges or cancellations. All sales are final.
Restocking fee.
If a customer requests changes or is unsure about their order after it has been confirmed, the order will be canceled and partially refunded with an 65% restocking fee deducted. This fee covers the time and supplies purchased for the order. The same fee will also be deducted from a full refund if a customer requests a cancellation. This policy is in place to cover inconvenience caused by indecisiveness or buyer's remorse.
Can I exchange for a different item?
Exchanges are not allowed.
I don't like the decal font or color on my item.
Glitterally Obsessed recommends that customers do a Google search of their desired font and color choice for decal personalization. Customers can use websites such as dafont.com to see what their personalized decal will look like before purchasing. However, since all decal personalization is selected by the customer, Glitterally Obsessed is not responsible for decals if the customer is not satisfied with the personalization they selected, and orders cannot be changed or canceled once placed.
Damaged Items
My tumbler came to me damaged what should I do?
To file a claim for a damaged item, the customer needs to take pictures of the cup and the mailer/box showing the damage and send them via email to Glitterally Obsessed. The pictures of the item and original packaging material are critical to file a claim with the shipping provider. Glitterally Obsessed will start the initial claim, and if approved, will begin work on a replacement item. The customer is responsible for the shipping cost to return the damaged item to Glitterally Obsessed. If the customer refuses to return the damaged item, they will not receive a replacement. The original order with all contents that came in the box must be returned before Glitterally Obsessed will send out the replacement item.
I didn't follow the tumbler care instructions & now my tumbler is damaged. What happens now?
The customer is responsible for treating their tumbler with care and following all care instructions. Once the package is delivered, Glitterally Obsessed is not responsible for any damages incurred. If a tumbler is damaged, the customer will have to purchase a new one, as Glitterally Obsessed does not take back used cups.
I damaged my decal when applying.
Vinyl decals are considered permanent but cannot be reused once fully removed. Customers are advised to read the application instructions before placing the decal. Glitterally Obsessed will not be held responsible for damages caused by improper application. Properly applied decals will last for a long time.
Care Instructions
Can I place my tumbler in the dishwasher or microwave?
Tumblers should be handled with care to ensure they last a long time. They are not dishwasher or microwave safe. It is recommended to hand wash them only and avoid soaking, dropping, or exposing them to extreme temperatures.
Shipping
My tracking number hasn't updated.
We ship packages daily from Monday to Friday, which are picked up between 1-3 pm CST. Customers should allow 24-72 hours for tracking numbers to update and show movement, and in some cases, packages may not show movement until a few days later. Customers should contact the shipping provider for more information.
I put the wrong shipping address at checkout.
Glitterally Obsessed is not liable for packages that are lost, stolen, damaged, or misplaced due to customer-entered incorrect shipping information. Once the package is sent, the responsibility for the order is no longer on us.. Customers can contact the shipping provider to try to reroute the package to the correct address.
I placed multiple orders. Can you combine my orders?
Orders cannot be combined due to the high volume of daily orders.
Custom + Import fees
The selling price or shipping charge does not include import duties, taxes, and fees, and the buyer is responsible for any additional fees. Customers are advised to check their country's customs fees before purchasing.